Shipping policy
Shipping Policy
Last updated: February 06, 2025
Thank you for shopping with The Moon Brand™. Below is our Shipping Policy, outlining the terms and conditions related to the shipment of our products.
1. SHIPPING WITHIN THE UAE
Free Shipping: Orders within the UAE qualify for free shipping on purchases over 100 AED.
Orders Below 100 AED: A standard shipping fee will apply to orders under 100 AED, calculated at checkout.
Delivery Time: We aim to deliver orders within 2-3 business days, depending on your location.
2. SHIPPING OUTSIDE THE UAE
At this time, we do not ship orders directly outside the UAE.
For Europe and Worldwide orders, please purchase from our official partners:
Contact our team at info@themoonbrand.com for partner details and assistance.
3. GENERAL SHIPPING TERMS
Order Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Delivery Delays: While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, customs clearance, or courier issues.
Order Tracking: Once your order is dispatched, a tracking number will be provided to you via email.
4. UNDELIVERABLE PACKAGES
If a package is deemed undeliverable due to incorrect address details or customer unavailability, the customer will be responsible for any additional shipping fees incurred for re-delivery.
5. QUESTIONS OR ASSISTANCE
If you have any questions about your shipment or require assistance, please contact us:
Email: info@themoonbrand.com
We are continuously expanding our services and aim to provide direct worldwide shipping in the future. Stay connected with us for updates!
Thank you for choosing The Moon Brand™