Terms of Service
Terms of Service
Welcome to The Moon Brand™! These Terms of Service outline the terms and conditions governing your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or Services.
Throughout the site, the terms “we,” “us,” and “our” refer to The Moon Brand™, a UAE-based company operating internationally, with operations in Dubai, UAE, and Genk, Belgium. Our e-commerce platform is hosted by Shopify Inc., providing us with the tools necessary to offer our Services.
SECTION 1 - ACCEPTANCE OF TERMS
By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to comply with these Terms of Service, including additional terms, policies, and conditions referenced herein or linked. These Terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted across various networks and systems to enable functionality. However, all payment details are encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
These Terms may be updated periodically, and it is your responsibility to review them regularly. Continued use of the Services constitutes acceptance of updated terms.
SECTION 3 - ELIGIBILITY
By using this site, you confirm that:
You are at least the age of majority in your jurisdiction, or you have the consent of your legal guardian to use our Services.
You will not use our Services for any unlawful or unauthorized purpose, nor violate any laws in your jurisdiction.
You will not transmit viruses, malware, or other harmful code through the Services.
SECTION 4 - PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online and may have limited quantities. These are subject to return or exchange in accordance with our Return and Refund Policy.
We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device will accurately display these details.
We reserve the right to:
- Limit sales to certain regions, jurisdictions, or individuals.
- Limit quantities of products or Services.
- Discontinue products without notice.
- Reject orders at our discretion.
All descriptions, pricing, and availability of products are subject to change without notice.
SECTION 5 - ACCURACY OF INFORMATION
We are not liable for any inaccuracies or omissions in the information provided on our site. All material is for general information purposes only and should not be solely relied upon.
We may modify content on this site without notice. You agree it is your responsibility to stay informed of updates.
SECTION 6 - ORDERS AND BILLING INFORMATION
We reserve the right to reject or cancel any order at our discretion.
You agree to provide accurate and up-to-date billing, shipping, and account information. Any failure to provide accurate details may result in delayed or canceled orders.
Restrictions may apply to orders placed under the same customer account, billing/shipping address, or payment method.
For more information on returns or refunds, refer to our Return and Refund Policy.
SECTION 7 - PRICING AND PAYMENT
Prices are subject to change without notice.
All prices are listed in the applicable currency and may not include additional taxes, duties, or shipping fees.
Payment must be completed before orders are processed and shipped. Payment providers may impose additional terms, and it is your responsibility to review those terms.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools “as is” without warranties or guarantees. Use of these tools is at your own discretion and risk.
Third-party links may direct you to external websites. We are not liable for the content, accuracy, or services provided by these third parties.
SECTION 9 - USER CONTENT
If you submit comments, reviews, or other content (“User Content”), you agree:
To grant us a royalty-free, perpetual license to edit, publish, distribute, and otherwise use the content in any medium.
Your content will not violate third-party rights or applicable laws.
We are not obligated to monitor, remove, or respond to User Content unless legally required.
SECTION 10 - PROHIBITED USES
You are prohibited from using the Services:
For unlawful or fraudulent purposes.
To infringe upon the rights of others.
To distribute harmful software or code.
To collect or exploit the personal information of others.
To disrupt the functionality of the website or Services.
SECTION 11 - DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available,” without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or secure.
We disclaim liability for any inaccuracies, damages, or losses resulting from your use of the Services.
SECTION 12 - LIMITATION OF LIABILITY
To the fullest extent permitted by law:
The Moon Brand™ and its affiliates will not be liable for any direct, indirect, incidental, special, or consequential damages, including lost profits or data.
Our liability will be limited to the amount paid by you for the Services, if applicable.
SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold harmless The Moon Brand™, its affiliates, and employees from any claims or demands, including legal fees, arising from your breach of these Terms or misuse of the Services.
SECTION 14 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Disputes shall be resolved exclusively in Dubai courts unless otherwise required by applicable law.
SECTION 15 - TERMINATION
We may terminate or suspend access to the Services at our discretion if these Terms are violated.
Obligations incurred before termination, including payment and indemnification obligations, will survive termination.
SECTION 16 - CHANGES TO TERMS OF SERVICE
We reserve the right to modify these Terms of Service at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
SECTION 17 - CONTACT INFORMATION
For questions or concerns about these Terms of Service, please contact us at:
Email: info@themoonbrand.com
Locations: Dubai, UAE; Genk, Belgium