Returns

Submit request

We review

Pickup arranged

Refund issued

Full name*

Email*

Phone (UAE preferred)

Order number*

Product(s) to return*

List each product name and quantity you'd like to return.

Return reason*

Describe the issue*

Photos or video of the issue?

Shopify's form can't attach files directly. Please WhatsApp them to us — mention your order number so we can match them up fast.

Return policy summary:

14 days from delivery to request a return
Items must be unused and in original packaging
Approved returns: we arrange pickup across the UAE at no extra cost
Refunds processed within 5–7 business days of receiving the item back
Non-returnable: used items, items without original packaging, and personalized/custom orders

Need help? WhatsApp us or email info@themoonbrand.com

Fast UAE Delivery

1-2 Business days delivery directly to your doorstep

14-Day Easy Returns

Changed your mind? Enjoy a simple return proces

Warranty Support

Enjoy a Free 18-Month Extended Warranty only when you buy directly from our website.

Multiple Secure Payment Options

Choose the payment method that works best for you.

Request a Return