Privacy PolicyLast Updated: November 19, 2025The Moon Brand™ (“we,” “us,” or “our”) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit, use, or make a purchase from themoonbrand.com (the “Site”) or interact with any of our related services (collectively, the “Services”).By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.Updates to This Privacy PolicyWe may update this Privacy Policy periodically to reflect regulatory changes, business updates, or operational needs. Any revisions will be posted on the Site with an updated “Last Updated” date. Where legally required, we will notify you and obtain consent for major changes.Information We CollectWe collect personal information to operate, improve, and secure our Services. The type of information we gather depends on how you interact with us.1. Information You Provide DirectlyYou may provide information when you:Create an account:Name, email address, password, and security details.Place an order:Name, billing and shipping addresses, payment details, email address, and phone number.Communicate with us:Any information submitted through customer service inquiries or other interactions.2. Information Collected AutomaticallyWhen you visit our Site, we automatically collect:Device and browser details:IP address, device type, operating system, and language preferences.Usage data:Pages viewed, time spent, navigation paths, and general interaction behavior.Cookies and tracking technologies:Cookies, pixels, and similar technologies to analyze usage and improve performance.3. Information From Third PartiesWe may receive information from:Payment processors (to complete transactions)Shipping and logistics partnersAnalytics and marketing vendorsSocial platforms (if you interact with us or link your accounts)How We Use Your InformationWe use personal information for the following purposes:Service Delivery:To process payments, fulfill orders, manage accounts, and respond to inquiries.Marketing & Advertising:To send offers, updates, and tailored ads, where permitted by law. You may opt out at any time.Fraud Prevention & Security:To detect, investigate, and prevent fraudulent or unauthorized activities.Legal Compliance:To meet requirements under UAE law, GDPR, CCPA, and other global regulations.How We Share Your InformationWe share personal information only when necessary:Service Providers:Payment processors, shipping partners, IT support, and customer service vendors.Business Partners:For joint promotions or co-branded services.Legal Requirements:When required to comply with laws, enforce our policies, or protect our rights.Corporate Events:In case of mergers, acquisitions, or asset transfers.We do not sell personal information for monetary gain under any applicable law, including CCPA.Your Privacy RightsFor UAE UsersYou may request access, correction, or deletion of your personal information under UAE data protection laws.For EU Users (GDPR)You have the right to:Access your personal dataCorrect inaccurate informationRequest deletion (“right to be forgotten”)Request data portabilityObject to processing (including profiling/marketing)To exercise your rights, contact us at info@themoonbrand.com.For US Users (CCPA and Other Laws)California residents have the right to:Know what data is collected and how it is usedRequest deletionOpt out of the sale or sharing of personal data (we do not sell data)Be free from discrimination when exercising these rightsContact info@themoonbrand.com to submit a request.International Data TransfersYour information may be transferred to and processed in countries outside your residence. For EU users, transfers rely on Standard Contractual Clauses or equivalent safeguards to ensure adequate protection.Cookies & TrackingWe use cookies to enhance your browsing experience. You may manage cookie preferences through your browser settings. Disabling cookies may affect site performance.For more information, please refer to Shopify’s Cookie Policy.Children’s PrivacyOur Services are not intended for children under 16. If you believe a child’s information has been collected, please contact us immediately for removal.Security & Data RetentionWe use industry-standard security measures to protect your personal information. However, no system is entirely secure. We retain your data only for as long as necessary to deliver our Services and comply with legal obligations.Contact UsIf you have questions, concerns, or wish to exercise your privacy rights, please contact:Email: info@themoonbrand.comAddress: Dubai, UAE / Genk, BelgiumThis Privacy Policy complies with UAE Data Protection Law, GDPR (EU), CCPA (USA), and other applicable regulations.
