Privacy Policy

The Moon Brand™ (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from themoonbrand.com (the “Site”) or otherwise interact with us through our services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, business practices, or other operational needs. Updates will be posted on our Site, and the "Last updated" date will be revised. Where required by law, we will notify you of significant changes and obtain your consent where applicable.

How We Collect and Use Your Personal Information

We collect personal information to provide, enhance, and protect our Services. The type of information we collect depends on your interaction with us.

1. Information You Provide Directly

This includes information you provide when you:

Create an account: Name, email, password, and other security credentials.

Place an order: Name, billing address, shipping address, payment information, email address, and phone number.

Communicate with us: Customer service inquiries or other interactions where you voluntarily provide details.

2. Information We Collect Automatically

We collect certain information about how you use and access our Site, including:

Device and browser information: Type, IP address, operating system, and language preferences.

Usage data: Pages visited, time spent on the Site, and interaction patterns.

Cookies and tracking technologies: Cookies, web beacons, and pixels may be used to analyze behavior and improve the Site.

3. Information We Obtain from Third Parties

We may receive your information from:

Payment processors to facilitate transactions.

Vendors providing analytics or shipping services.

Social media platforms if you link your account or interact with us through social features.

How We Use Your Personal Information

We use your information for the following purposes:

Service Delivery: To process payments, fulfill orders, manage accounts, and respond to inquiries.

Marketing and Advertising: To send promotions and tailor advertisements, where permitted by applicable law. You may opt out at any time.

Fraud Prevention and Security: To detect, prevent, and respond to fraud or other security concerns.

Compliance and Legal Obligations: To meet regulatory requirements under UAE, EU (GDPR), and US (CCPA and other laws).

How We Share Personal Information

We disclose personal information only for legitimate purposes, including:

Service Providers: Vendors and contractors performing services such as payment processing, shipping, and customer support.

Business Partners: To provide joint marketing initiatives or co-branded services.

Legal Compliance: To comply with legal obligations, enforce terms of service, or protect rights and safety.

Corporate Transactions: In case of a merger, acquisition, or sale of assets.

We do not sell or share personal information for monetary gain under applicable laws, including the CCPA.

Your Rights

For UAE Users

You have the right to request access, correction, or deletion of your personal information under applicable UAE data protection laws.

For EU Users (GDPR)

You have the following rights:

Access: Request details of the personal data we hold about you.

Correction: Rectify inaccurate or incomplete data.

Erasure: Request deletion under certain conditions (“right to be forgotten”).

Data Portability: Receive a copy of your data in a portable format.

Objection: Object to processing, including profiling and marketing.

To exercise these rights, email us at info@themoonbrand.com.

For US Users (CCPA and Other Laws)

If you are a California resident, you have the right to:

Know what personal data is collected about you and how it is used.

Request deletion of your personal information.

Opt out of the sale or sharing of your data (we do not sell your data).

Non-discrimination for exercising your rights.

You can exercise your rights by contacting us at info@themoonbrand.com.

International Data Transfers

We operate globally, and your data may be transferred outside your country of residence. For transfers from the EU, we rely on Standard Contractual Clauses or equivalent safeguards to ensure data protection.

Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences through your browser settings, but disabling cookies may affect functionality. For more details, visit Shopify’s Cookie Policy.

Children’s Data

Our Services are not intended for children under 16. If you believe we have collected information about a child, please contact us immediately.

Security and Retention

We use industry-standard measures to protect your information. However, no method is 100% secure. We retain personal data as long as necessary to fulfill our purposes and comply with legal requirements.

For questions, concerns, or to exercise your rights, please contact us at:

Email: info@themoonbrand.com
Address: Dubai, UAE / Genk, Belgium

This Privacy Policy complies with the GDPR (EU), CCPA (USA), UAE Data Protection Law, and other applicable regulations. For additional legal inquiries, contact us at info@themoonbrand.com